Head of Insurance Operations

Department: Operations

Employment Type: Permanent - Full Time

Location: Remote

Description

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

👩‍💻 Your responsibilities will include

• Overseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every step
• Building and leading a strong insurance operations team that delivers excellent service
• Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience
• Managing relationships with partners to ensure smooth collaboration
• Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily
• Leading the creation and implementation of business continuity and resilience plans
• Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)
• Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows
• Using data to track performance, solve problems, and guide continuous improvements

🧪 We are looking for someone who

• Has 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systems
• Understands insurance products, compliance requirements, and operational best practices
• Loves solving problems with creative, scalable solutions
• Is analytical and metrics-oriented, able to analyze data, identify issues, and develop effective solutions
• Understands the broader business context and can make informed, strategic decisions
• Has strong leadership skills and experience growing high-performing teams

😀 We like to work with people who:

• Want to help build a global social safety net on the Internet
• Think for themselves instead of copying others
• Are willing to try new things, even with the risk of failure
• Are intellectually curious and open to new ideas
• Are creative and bold in the face of any problems
• Have strong integrity and do the right thing

🧘 What we offer

• Fully remote work environment - work from anywhere globally
• Competitive salary and equity compensation
• Premium health insurance that travels with you
• Personal development budget
• Laptop and office stipends
• A minimum of four weeks of vacation per year
• Travel insurance any time you travel
• Multiple team gatherings per year in amazing locations - our previous meetups were in Mexico, Bali, Siglufjörður and Hoi An

🚀 We look forward to hear from you!